Effective Date: July 2, 2026
Welcome to VC Digital Press. We are committed to delivering high-quality printing, branding, design, and digital solutions. Because many of our products are customized or delivered digitally, this Refund & Return Policy explains the circumstances under which refunds, replacements, exchanges, or cancellations may be granted.
By placing an order with VC Digital Press, you acknowledge that you have read, understood, and agreed to this policy.
- General Policy
Customer satisfaction is important to us. Every order is handled with care and produced according to the specifications approved by the customer.
Due to the customized nature of many of our products and services, refunds and returns are subject to the conditions outlined below.
- Custom Printed Products
This includes, but is not limited to:
- Business Cards
- Flyers
- Posters
- Banners
- Roll-up Banners
- Stickers
- Invitations
- Books
- Branded Packaging
- T-Shirts
- Mugs
- Souvenirs
- Promotional Materials
- Other customized print products
Since these products are produced specifically for each customer:
- Orders cannot be returned simply because you changed your mind.
- Refunds are not available after production has started.
- Customers are responsible for carefully reviewing all artwork, spelling, colors, sizes, quantities, and specifications before approving production.
Once artwork has been approved, VC Digital Press is not responsible for customer-approved errors.
- Digital Products
This includes:
- Digital Templates
- E-books
- Printable Files
- Graphic Resources
- Digital Downloads
- Design Assets
- Online Courses
- Software Files
- Editable Templates
Because digital products are delivered electronically and cannot be returned, all digital product sales are generally final.
Refunds may only be considered if:
- The file cannot be downloaded.
- The file is corrupted.
- The product delivered is significantly different from its description.
- Duplicate payment was made accidentally.
- Graphic Design Services
Refunds are not available for completed design work.
If work has not yet begun, cancellation may qualify for a partial refund after deducting administrative costs and any work already completed.
If revisions are included in your package, we will continue revising the design within the agreed revision limits before considering any other resolution.
- Order Cancellation
Orders may be cancelled only before production or service delivery begins.
If production has already commenced:
- Printing costs already incurred cannot be refunded.
- Materials already purchased cannot be refunded.
- Labour costs may be deducted from any approved refund.
- Damaged or Incorrect Orders
If you receive:
- Incorrect products
- Damaged items
- Defective print quality caused by our production process
Please notify us within 24 hours of delivery by providing:
- Your order number
- Clear photographs showing the issue
- A description of the problem
After verification, we may, at our discretion:
- Reprint the order at no additional cost,
- Replace the affected items, or
- Issue a full or partial refund where appropriate.
- Customer Errors
Refunds, replacements, or reprints will not be provided where the issue results from customer-supplied information, including:
- Spelling mistakes
- Grammar errors
- Incorrect phone numbers
- Wrong addresses
- Incorrect dimensions
- Low-resolution images
- Colour differences resulting from customer-provided files
- Customer-approved proofs
Customers are encouraged to review all proofs carefully before approval.
- Colour Variations
Printed colours may vary slightly from what appears on computer monitors or mobile devices due to differences in screen calibration, paper types, inks, and printing processes.
Minor colour variations do not qualify for refunds or reprints.
- Delivery Issues
If your order is delayed because of:
- Incorrect delivery information supplied by the customer,
- Customer unavailability,
- Courier delays beyond our control,
- Natural disasters,
- Government restrictions,
- Strikes,
- Other force majeure events,
VC Digital Press shall not be liable for refunds arising solely from such delays.
- Refund Processing
Where a refund has been approved:
- Refunds will be made using the original payment method whenever possible.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
- Processing fees charged by payment providers may be deducted where permitted by applicable law.
- Non-Refundable Items
The following are non-refundable:
- Completed custom print jobs
- Customized promotional items
- Personalized gifts
- Downloaded digital products
- Graphic design work already delivered
- Consultation fees
- Rush production fees
- Delivery charges already incurred
- Contact Us
If you have questions regarding this Refund & Return Policy or wish to request a refund, replacement, or reprint, please contact us.
VC Digital Press
WhatsApp – +2348132216368
Phone: +2348132216368, +2349079669980
Business Hours: Monday – Saturday: 7:30 AM – 6:00 PM
Sunday: Closed
Please include:
- Your full name
- Order number
- Date of purchase
- Description of the issue
- Supporting photographs (where applicable)
- Policy Updates
VC Digital Press reserves the right to amend this Refund & Return Policy at any time. Any changes will become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before placing orders.
